Within the advanced proactive support, a customer is provided with a service of higher level, its basic principle being organization of a complex of different preliminary measures which are aimed at troubleshooting in the operation of the customer's network infrastructure before the problem scale grows to a critical level.

This service provides for the use of special software and hardware tools to control the customer's network operation, regular audits and consultation to prevent the occurrence of emergency and appearance and growth of the problem scale.

Advanced proactive support engineers pre-study the customer's facility and possess deep knowledge about both its architecture and special features, and its operation principles owing to which network failures and problems get corrected within shortest time.

Network monitoring and regular audits give a possibility to detect at preliminary stage any deviations in the network operation which could result in subsequent malfunctions and repair them in advance.