The scope of standard technical support includes a number of typical services which ensure restoration of operability of the customer's network infrastructure within shortest time upon occurrence of emergency situations caused by various factors.

The list of typical services includes consultations on technical issues, as well as storage of spare equipment providing restoration of the customer's network, with advance replacement of failed items, their delivery and visits by experts at the customer's sites.

Standard technical support ensures time of response to customer's inquiries within the interval specified in a technical support agreement.

This service is based on support at the level of physical components of network infrastructure and enables to establish time of response and level of customer's technical support within the scope of a service agreement.